Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Parcel Force. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Cottage Doors, Gates & Floors Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Cottage Doors, Gates & Floors Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Cottage Doors, Gates & Floors Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Any defects must be reported to us within 5 days of delivery
You have 30 days from ordering to return your product if you change your mind.
Your product may be returned as long as it is in an unused, unspoilt condition and within the specified timescale
The product will need to be securely packaged so as not to receive damage during transit, otherwise we will not be able to process a refund
Any return charges will need to be met by you, the buyer
Always retain proof of postage when returning an item as we cannot accept responsibility for items not received
Once we have received your product, and the above criteria is adhered to, we will process your refund
For all door returns there is also an additional 20% restocking fee which will be deducted from the refund amount
Our return address is:
47 Norman Way
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Cottage Doors, Gates & Floors Ltd website, or by phoning us on 01664 500578.
All orders taken before 2pm will be processed and sent for delivery by 5pm the same day.